Terms & Conditions

This reputed online organic store wholly owned by Tanjore Naturals strictly follows all the terms and conditions and expects the customers to explore them before buying products from our website. We will take action against those who misuse our websites. 

It is imperative to note that there is a legally binding contract between our company and online customers, and any infringements will be viewed seriously by both parties. We expect our buyers to explore the product descriptions, images and cost prices, and all other contents thoroughly before taking the next course of action. 

We strictly abide by these terms and conditions and follow them until the product is delivered to our clients. 

Registration, access, password, and security procedures

New members should register on our online store and verify their email ids before buying our organic products. The company reserves the right to cancel your membership at any point in time. You have to enter your user id and password for gaining entry into our online store. 

If you accidentally choose the password, you can change it at any point in time. We will view any security breaches seriously, and customers who break the rules will be debarred from using our website. 

License, copyrights, and contractual obligations

We, Thanjai Naturals, have valid business certifications, copyrights, licenses, and customary documents and enjoy complete ownership of the listed documents. We will strictly adhere to all the contractual obligations till the product is delivered to the end customers. We will show the above documents only on demand and only to legal authorities. 

Area of operation and contact details

We have branches in Chennai, Singapore, and Dubai, and online customers can contact us at any point of time during business hours. 

We will share the contact details like telephone number, communication address, and mobile number only through proper channels. We sell our natural food products only through our official website and reputed affiliated websites. 

You can get the addresses and contact details of affiliated partners through proper channels and buy our premium range of natural food products through them. 

Restriction of liability

If in case of losses or damages caused during delivery of products, we will restrict our liability to the amount of such loss and at any point of time will not pay more than the actual cost price of the lost product. 

Privacy Policy

We request all our esteemed online customers to explore the privacy policy thoroughly before buying our branded natural products. We will strictly follow the highest business standards, code of conduct, business ethics, and practices and surpass the expectations of all of our online customers.

Governing Laws and Statutory bodies

We strictly follow the Indian Penal Codes and Statutory laws and expect our online customers to follow the same. 

If there are disputes related to our products and services, we expect you to file a case in Indian courts and fight for justice. We will always try to settle the legal tussle out of court, and only when the issue is irresolvable, our attorneys will file a case in the court of law.

Privilege membership redeemable points

If you are a privileged customer, you can redeem the coupons, gift cards, points, and cashback offer and enjoy the benefits. In this respect, we would request you to explore the coupon and point redemption policies and procedures carefully before taking the next step.

Disclaimer

We have extracted contents related to nutritional, fitness, and health-related facts from various reputed sources and cannot guarantee the authenticity of extracts. We request you to check the authenticity of such information twice before buying our premium range of organic products. 

Changes to our terms and conditions

We will revise/edit/ update our website terms and conditions from time to time and expect our esteemed customers to explore our terms and conditions at regular intervals. 

Customer Care Support

Our customer support representatives will be available for assistance round the clock. You can connect with one of our experts if you need any clarifications about our products or want to file a complaint.

You can also send an email detailing your issues, and our representatives will quickly reply to your mail and resolve your problems then and there. Our system will generate an automatic service request number once you send an email stating your issues. 

Payments, refunds, and cancellation policies

Our online payment gateways are operational round the clock. The customers who purchase our natural products through our official website can quickly pay through credit/debit cards, net banking, UPI, and NEFT. 

If the shipment is returned back due to unfortunate circumstances. Customer has to bear the additional shipping charges. To avoid such return backs. Kindly reach out to customer care through WhatsApp or Call +91-7272053232 to reschdule the delivery within 12 hours of placing an order. 

We also encourage cash or credit card payment on delivery methods. In case of cancellation, we will refund the money within a stipulated time and update the status once the amount is refunded. We will also keep you updated when there is a delay in the refund from our side. The shipping charges applicable on the website till today is only for the product delivery within India only. For abroad shipping and purchases kindly what's app +919380000400 before ordering.

Return Policy

All our natural products  are non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will organize to provide a free replacement as applicable. The complaint must be raised through whasapp within 24 hours of receiving the product and you may be asked for proof of purchase and the picture/video of the damaged goods.

T& C – Additions

1.    Redeem points  can be redeemed only when you place an order . It cannot be redeemed separately.
2.    Allocation of Redeem points to any product is at the sole decision of the company
3.    Redeem points will not be added to combos and festival combos pack
4.    Allocation of redeem points is at the decision of the company
5.    Thanjai Natural reserves the right to modify , amend or cancel the program , at its discretion , at any time

Previous order cancellation and refund for this reason will not be entertained.

Free Shipping can be done only once. Reshipping can be done only upon paying the shipping charges by the customer

Free shipping will be done only once when you place an order .We ship through reputable courier providers to ensure that your product arrives on time and in good condition. In rare Events , when the courier partner is not able to reach due to incorrect address , continuous doorlock or location not traceable , phone number incorrect or service not available , or not able to reach customer on phone , the courier partner returns the parcel back to us . We will try reconnecting with the customer and after payment of the shipping charges , the order will be reshipped

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