This reputed online organic store wholly owned by Tanjore Naturals strictly follows all the terms and conditions and expects the customers to explore them before buying products from our website. We will take action against those who misuse our websites.
It is imperative to note that there is a legally binding contract between our company and online customers, and any infringements will be viewed seriously by both parties. We expect our buyers to explore the product descriptions, images and cost prices, and all other contents thoroughly before taking the next course of action.
We strictly abide by these terms and conditions and follow them until the product is delivered to our clients.
Registration, access, password, and security procedures
New members should register on our online store and verify their email ids before buying our organic products. The company reserves the right to cancel your membership at any point in time. You have to enter your user id and password for gaining entry into our online store.
If you accidentally choose the password, you can change it at any point in time. We will view any security breaches seriously, and customers who break the rules will be debarred from using our website.
License, copyrights, and contractual obligations
We, Thanjai Naturals, have valid business certifications, copyrights, licenses, and customary documents and enjoy complete ownership of the listed documents. We will strictly adhere to all the contractual obligations till the product is delivered to the end customers. We will show the above documents only on demand and only to legal authorities.
Area of operation and contact details
We have branches in Chennai, Singapore, and Dubai, and online customers can contact us at any point of time during business hours.
We will share the contact details like telephone number, communication address, and mobile number only through proper channels. We sell our natural food products only through our official website and reputed affiliated websites.
You can get the addresses and contact details of affiliated partners through proper channels and buy our premium range of natural food products through them.
Restriction of liability
If in case of losses or damages caused during delivery of products, we will restrict our liability to the amount of such loss and at any point of time will not pay more than the actual cost price of the lost product.
Governing Laws and Statutory bodies
We strictly follow the Indian Penal Codes and Statutory laws and expect our online customers to follow the same.
If there are disputes related to our products and services, we expect you to file a case in Indian courts and fight for justice. We will always try to settle the legal tussle out of court, and only when the issue is irresolvable, our attorneys will file a case in the court of law.
Privilege membership redeemable points
If you are a privileged customer, you can redeem the coupons, gift cards, points, and cashback offer and enjoy the benefits. In this respect, we would request you to explore the coupon and point redemption policies and procedures carefully before taking the next step.
We have extracted contents related to nutritional, fitness, and health-related facts from various reputed sources and cannot guarantee the authenticity of extracts. We request you to check the authenticity of such information twice before buying our premium range of organic products.
Changes to our terms and conditions
We will revise/edit/ update our website terms and conditions from time to time and expect our esteemed customers to explore our terms and conditions at regular intervals.
Customer Care Support
Our customer support representatives will be available for assistance round the clock. You can connect with one of our experts if you need any clarifications about our products or want to file a complaint.
You can also send an email detailing your issues, and our representatives will quickly reply to your mail and resolve your problems then and there. Our system will generate an automatic service request number once you send an email stating your issues.
Payments, refunds, and cancellation policies
Our online payment gateways are operational round the clock. The customers who purchase our natural products through our official website can quickly pay through credit/debit cards, net banking, UPI, and NEFT.
We also encourage cash or credit card payment on delivery methods. In case of cancellation, we will refund the money within a stipulated time and update the status once the amount is refunded. We will also keep you updated when there is a delay in the refund from our side.